Refund Policy

When we refund or replace an eSIM

An eSIM is a digital product, so once the QR code and activation code have been issued the order is considered fulfilled. We refund the full order amount or replace the eSIM in the following cases: if the payment went through but the QR code and activation code were not issued because of an error on our side; if the purchased eSIM is not compatible with your device, including when the device does not support eSIM or is locked to a carrier; if the eSIM does not work (activation failure, an error on the supplier's side, etc.). To request a refund or a replacement, contact us using the details below and include your order details.

Before you buy

You activate the eSIM yourself by scanning the QR code in your phone settings. Before buying, we recommend making sure that your device supports eSIM and is not locked to a carrier, so the eSIM works right after installation.

Contacts

For a refund or a replacement: support@esimsos.ru or Telegram.

This policy repeats section 4 of the Terms of Service.